Legal

Privacy Policy

Effective date: June 9, 2025 · Last updated: June 9, 2025

Overview

419 Saigon ("we," "us," or "our") operates a Messenger chatbot to communicate with guests and provide information about our bar, events, and services. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our chatbot via Facebook Messenger.

By messaging us through Facebook Messenger, you agree to the practices described in this policy.

Information We Collect

When you interact with our Messenger chatbot, we may collect the following:

• Your Facebook display name and Messenger user ID (Page-Scoped ID)
• Messages and content you send to our chatbot
• Timestamps and interaction history within the conversation
• Any information you voluntarily provide (e.g., reservation requests, event inquiries)

We do not collect payment information, passwords, or sensitive personal data through this chatbot.

How We Use Your Information

The information collected is used solely for the following purposes:

• Responding to your inquiries and messages in a timely manner
• Processing reservation or event booking requests
• Sending relevant updates about 419 Saigon's events, promotions, and news
• Improving the quality and responsiveness of our chatbot service

We do not use your information for automated profiling or decision-making that significantly affects you.

Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to any third parties. Your data may be processed by the following service providers solely to operate the chatbot:

• Meta Platforms (Facebook Messenger infrastructure)
• Chatbot platform provider used to power automated responses

These providers are bound by their own privacy policies and data processing agreements. We do not share your data with any advertising networks or data brokers.

Data Retention

Conversation data is retained only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. You may request deletion of your data at any time by contacting us directly.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent to receive messages from our chatbot at any time
• File a complaint with a relevant data protection authority

To stop receiving messages, you can block our Page on Facebook Messenger at any time.

Children's Privacy

Our chatbot is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us so we can delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be accessible at this URL. Continued use of our Messenger chatbot after any changes constitutes acceptance of the revised policy.

Contact Us

For any questions, data requests, or concerns regarding this Privacy Policy, please reach out:

419 Saigon
Craft Cocktail Bar · District 1, Ho Chi Minh City, Vietnam
Facebook Page: facebook.com/419saigon